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Can you please just give me a link to download an older version of Realplayer – If it doesn’t work, then shame on me. But let me try and atleast fail, because the current default solution you keep going is failing anyway. Humor me please, just let me and these people try it. If you have additional questions, email us at help@real.com. In Firefox or Internet Explorer: How do I get around this and convert FLV to Mp4 so I can put it on my iPod? Sorry for the inconvenience, our technical team is aware of this issue and currently working on it, however as a workaround please try this step. Also, assuming I get it to work, can I queue multiple videos to download after the present one is done downloading? If that doesn’t help, send an email to help@real.com so that we can help further. If that doesn’t work for you, I’ll have to direct you to RealPlayer Support. You’ll have priority because you’ve paid for the premium version. Let us know how things go. 1. Click the Tools (gear) icon at the top right of the browser and select Manage Add-ons. 2. Under Adobe Systems, click on “Shockwave Flash Object” and click the Disable button that appears at the bottom right of the window. 3. Close the Manage Add-ons window. 4. Go to http://www.youtube.com. 5. It will prompt you to “Upgrade Adobe Flash Player”–ignore this message. 6. Try downloading a video. It should successfully download and play in RealPlayer. Use alternate browser or RealPlayer web browser to download videos. 7. It will prompt to ‘Upgrade Adobe Flash Player’ (Ignore this message). 8. Attempt to download. Now files should get downloaded and are playable. Oh, and the workaround at your page below, seems impossible. The RP download button won’t even appear if the youtube video isn’t playing, and the video won;t play with the flaash add-on disabled. https://realnetworks.zendesk.com/entries/23698236-Unable-to-play-back-downloaded-mp4-files. Workaround steps for Internet Explorer. Say you want to see the latest movie previews, referred to as trailers, before deciding to spend money at the theater. Not a problem. The major movie studios need to market their product, so they provide trailers, along with interviews and other background material to a number of websites to help sell their films. i downloaded a particular mp4 video from youtube and it will not play in any of my media players. other mp4s do play, so i wonder if this particular video is encoded in such a way that it cannot really be downloaded and played. http://www.youtube.com/watch?v=I1qHVVbYG8Y as an example. Our technical team is aware of this issue and working on it. However, try the workaround steps from this link: https://real.custhelp.com/app/answers/detail/a_id/9853. This is an install package and will run once downloaded. If file does not run automatically, double-click it and the file will start installing. RealPlayer downloads MP4 files fast and easy. when you download stuff on youtube and it is mp4, its doesn’t play. it is difficult because the last few weeks every uploaded video is mp4. Let us know if you find a solution, or are still having trouble. Stream your downloaded mp4 video in RealPlayer with RealTimes. Try it now for free to see how easy it is to organize and share your media from your phone to friends, family and co-workers. Please provide us some more information about the problem to assist you further. Some sites have introduced a new streaming standard and we are working on an update to RealPlayer that will allow for this new format. When we have an update on the status of this issue, we will send you an email to let you know, and to provide any instructions that may be necessary. Our technical team is aware of this issue and working on it. This issue will be resolved at the earliest. Please let us know your progress, and if you have additional questions, email us at help@real.com. if you have additional questions, email us at help@real.com. RealPlayer automatically prompts you to “Download This Video” when the cursor is within the frame of a video. Videos downloaded from an HTML5 site will have the file extension .webm. To play a .webm file you will need to download the codec: Thank you for replying. Yep me too, have tried all solutions on this page but still can’t play ANY recent You Tube MP4 files. However, try few work around steps provided in this link to fix this issue: https://real.custhelp.com/app/answers/detail/a_id/9853/ On Chrome, click the flashing “down” icon in the top right corner of your browser to select any video from the page you’re on to download. Sorry for the inconvenience, our technical team is aware of this issue and currently working on it, however as a workaround please try this step. Please send an email to help@real.com with a brief description of the issue to assist you further. Dear JuHa….. this is a “GOOD UPDATE” to my previous comment that i posted for you. I decided to go back and go through the process AGAIN that you recommended > And in so doing I discovered that for some reason I had lost the UPGRADE to my Adobe Flash Player > So all I had to do was “UPGRADE IT AGAIN” > And so now I am back in business THANKS TO YOU. For your MP4 problem, try installing QuickTime for Windows. That should both fix your MP4 playback problems, plus give you advanced conversion capabilities. This has been an ongoing problem with RealPlayers users being confused about MP4 playback and conversion capabilities. Hi Tom, I left a comment yesterday here on my RP MP4 problem. However I don’t see the comment. Anyway as you suggested I uninstall RP and turnoff and restart my laptop and then I downloaded the latest version of RP but still not playing mp4 format. What else do you suggest to do? Please let me know I have very important videos and really need them. Please help. Thanks! Thank You! Real Player Team. It does seem the problem is with the Flashplayer. I followed the workaround below. Downloaded a video and walla! It works. Here is the work around from the link. Good luck people. GET REALTIMES for IOS HERE or click the button below! Dear Real Player Team. I think RP has nothing to do with this problem, it’s youtube that has rendered the videos practically unplayable for any media player. I explain here why, Some 8 months ago I uploaded a video of my property and it was FLV format, now if I try to download it, it’s MP4 after download and unplayable. Second point; Some months ago I downloaded FLV videos normally using RP15 , today when I try to download the same same videos using the same links and the same RP15, today those downloaded files are in MP4 formats which a few months ago used to be FLV. hello there, I also recently purchased RP Plus 16 and can’t download MP4’s from Youtube. I get a general error message. I have windows 7 and explorer 8 and quick time installed. I don’t fancy the “workaround solution” which does not seem to be reliable. I think your customers have been incredibly patient! Can you please provide us with a estimated time when this major problem will be solved? If QT doesn’t work, get back to me. This problem exists wirg RP 15 and 16′ but RP 16 Plus should be fine. You just don’t need to spend the extra money for the MP4 feature. In Windows Explorer if double click on file: Some .MP4 downloads will not display the video screen & you only see the top & bottom controls of the Quicktime screen. (obviously no screen so no video or sound.) example: http://www.youtube.com/watch?v=x0gUpzFPxk4. I have the latest version of Real Player and it does not play mp4 videos. HOW TO PLAY MP4 VIDEOS. Please send an email to help@real.com Include a brief description of the issue, and copy and paste the link to this thread within the email for further assistance. You definitely should NOT have a problem playing MP4 files with RealPlayer 16 Plus. Plus also handles the H.264 codec, so conversions and transfers are also possible. These prompts to upgrade seem to happen every so often. Why, I don’t know. The only thing I can suggest is that you do a complete REinstall of RP 16+. Do an UNinstall of all RealPlayer software on your machine first, and Restart your machine. Then, download and install a fresh version of RealPlayer 16 Plus. Be sure to “Sign In” to activate PLUS. Article updated March 14th, 2017. About The Author. A word of caution: Be skeptical of websites offering free movie downloads, particularly of recent films. Hollywood isn’t in the business of giving away product. Please think again. This is NOT exclusively to do with You Tube. I regularly download clips from BoardGameGeek, they used to download as flvs, now they download as MP4s but the catch is that no player can play them. This is therefore a RealPlayer problem. In despair at how long this is taking to put right, I uninstalled Realplayer 16 and reinstalled Realplayer 15 but guess what…..with IE10 I can no longer download using 15. Great job – we are all locked into 16 when 15 worked perfectly well. Heads should be rolling at Realplayer…….. Hi! After spending numerous days and hours am completely out of ideas what happened with Real Player download functionality. Not so far it started download video files from sites what i used for year, in MP4 format without sound at all. Before, it was manage to download usually in FLV format. Not anymore… Am running Windows 7 64 bit and all possible solutions was try already. Still not result. Weird thing made me curious, specially when i realize one particular video was downloaded in April 29 as FLV video and perfectly playable on everything’s, and after an upgrade for Real Player, it try to download it as MP4 on may 7h but not sound at all. Here a link / http://youtu.be/aeouepHxNr8 /. Than i find same result with many other web sites what i used to download video clips with Real Player. I install and reinstall numerous times both v.15 and 16 .Also used standalone dowloader. It still refuse to download/convert audio stream on MP4 files, downloaded from sites what work last cpl years before. I have latest K-Lite codec pack instated and also all last version from Adobe Flash Player. Everything enabled in Manage Add-on and Active X filtering turned off. Was tested on last versions of IE9 and IE10, with Firefox 21.0. As i mention that , it happened in last cpl weeks after upgrading to last Adobe Flash and Real Player itself. I was able using alternative software called YTD , to download same video on top of my post with much better quality and Audio #0 : AAC at 192 Kbps 2 channels, 44.1 KHz Real Player at any settings download only video, even at website clip play sound perfect and it YouTube posted: 367 Kbps,640*360 (16:9) @29.970 fps, AVC (Main@L3.0)(Cabac /3 Ref Frames) NO AUDIO. Plz need help to clarify that. If it temporary problem and gonna be fixed by devs or permanent? Reason for that , because i cannot use YTD at some sites. Only Real Player was working and i been happy with that and really don’t like to see it become useless now. Thank you in advance. This is due to changes made at YouTube and we are working with them to resolve the issue. Meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer): 1. Open Internet Explorer 2. Click on Tools 3. Go to Manage Add-ons 4. Disable Shockwave Flash Object 5. Close & reopen Internet Explorer 6. Go to http://www.youtube.com and play the video you want to download 7. It will prompt to ‘Upgrade Adobe Flash Player’ (Ignore this message) 8. Attempt to download. Now files should get downloaded and are playable. Having installed the latest version of RealPlayer I noted that on loading RealPlayer, home screen clicking the top left corner and selecting preferences the previous “Recording and Download” choice no longer appears at the bottom as previous, it only reads “Recording”. However i did find that by opening Real Downloader the facility appears by clicking top left>preferences. Selecting the first box to have the download this video button appear on videos does not make the button appear. I have switched off and restarted and still no luck. This worked last week and does not work since installing the latest Adobe flash player update yesterday. My operating system is Widows XP with Internet Explorer 8. In managing add-ons, Flash Player v 11.7.700.169 and RealNetworks Download and Record Plug-in for Internet Explorer v 1.3.1.2 are both enabled. I have down loaded the K-lite codec full and on the download screen preferences changer the down load to “downloaded to Pc or Mac” and the button comes up but then the Realdownloader screen will not come up!! still could not download mpeg4 files.. It’d be good to do the same with Android version. But on other sites, other than youtube, I still use RP15 and most of the times (90%) it downloads normally FLV files as always. Now, little by little I’m trying not to use youtube anymore. This is due to changes made at YouTube and we are working with YouTube to resolve the issue. However, try few work around steps for Internet Explorer to fix the issue: I have RP v15.06.14, and when I download an FLV file and try to convert it for an iPod (MP4), I get a pop-up to upgrade to RP 16, but when I choose “No Thanks,” I get another pop-up that seems to be forcing me to get the “free” v16 and have to do some crap with Trial Pay. Our Technical team is actively working on this issue. When we have an update on the status of this issue, we will let you know and provide any instructions that may be necessary. If you have additional questions, email us at help@real.com. Realplayer Team – I think you’ve misdiagnosed what’s happening. Playing In Quicktime: Some .MP4 downloads from Youtube will play fine (get video & sound). example: http://www.youtube.com/watch?v=7EkbNH4hnns Some .MP4 downloads from Youtube have no videoor sound (just black screen) even though counter continues to increase and play position bar advances. example: http://www.youtube.com/watch?v=leohcvmf8kM. Thank you for your patience and will contact you as soon as we have news on the issue. Dear JuHa….. I tried what you suggested and it worked > But only for about a day > But many THANKS for your interesting > Worked for a little while TIP > Because i was able to Download a lot of video’s that i had been wanting to > But was not able to untill i read your comment (Tip) > So many THANKS AGAIN. Go to the website Select and play the video Place the cursor within the video frame A box reading “Download This Video” pops up in the upper right, above the video frame Click on it RealDownloader window opens and shows the progress of saving the video The video is automatically saved in the Library. How about following prudent IT practice and rolling back to the earlier versions that did work, RP Downloader 15 or earlier, until you have a fix and can either re-release version 16 or jump to version 17. Yes, you can download multiple videos. It’s not quite a “queue” in the typical sense, where you would select several videos, and then execute the downloads in a sequence where video 2 doesn’t start downloading until video 1 is done. With the Downloader, you select the video, click “Download This Video” then find the next video and repeat the process. Do this for as many videos as you want. The downloads take place simultaneously, depending on the speed of the Internet connection and your computer. You’ll see the progress of each in the Downloader window. Some sites have introduced a new streaming standard and we are working on an update to RealPlayer that will allow for this new format. When we have an update on the status of this issue, we will send you an email to let you know, and to provide any instructions that may be necessary. If the video isn’t in the MP4 format, it can be converted, and we’ll help you learn how to choose an MP4 converter, or even a free video to MP4 converter. My system info: Windows XP SP3 Internet Explorer 8.0.6001.18702 Real Player (win32) Version 16.0.2.32 RealDownloader V 1.3.2.28 Quicktime V 7.7.4 (1680.86) Flash Player 11.7.700.224. All this leads to believe that YouTube has screwed everything…!! Just a shot, but download and install QuickTime for Windows. QT seems to fix a number of MP4 issues with RealPlayer. I wouldn’t convert to FLV unless there was no other alternative. Let me know if it works. Try installing K-Lite codec and QuickTime Player. Go to the website Click the flashing “down” icon in the top right corner of the browser A drop down menu will appear, containing all of the playable videos on the page Click “Download This Video” next to the video(s) you want RealDownloader window opens and shows the progress of saving the video The video is automatically saved in the Library. Digital technologies have created an explosion of video communications. People now have high-definition (HD) video cameras in their smartphones and can upload and share videos on social websites. Traditional broadcasters, cable outlets, and Hollywood studios are extending their reach through the Internet. Many online service providers are competing for their niche in this new world of online video. Realplayer Team – I understand you you keep replying with, “Try this temporary Solution” Go ahead and update RealPlayer 15 to the free version 16. There are several additional features you’ll find useful and it won’t cost you anything. Sorry for the trouble, please make sure that the RealPlayer plug-in is enabled in your browser by following this link: http://real.custhelp.com/app/answers/detail/a_id/8883. the reason why real player does not play ue mp4 videos is simply this……realplayer uses quicktime to play mp4 files …just download t latest version of quicktime n install it ….realplyer will play all ur mp4 files after that…simple. If you have additional questions, email us at help@real.com. Even with the older version of RealPlayer you can’t dowload .MP4 videos from youtube. This is due to changes made at YouTube and we are working with them to resolve the issue. Meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer): sorry for the inconvenience, this is due to changes made at YouTube and we are working with YouTube to resolve the issue. Our technical team is working on this issue and it will be resolved at the earliest. If that doesn’t work, please send an email to help@real.com so that we can help further. After installing QuickTime player re-download the video and try playing it on RealPlayer. When we have an update on the status of this issue, we will send you an email to let you know, and to provide any instructions that may be necessary. Redownloaded Quicktime & Flash but have not reinstalled Realplayer. It is as current as your last automatic update. What types MP4 Videos do you download and stream? Let us know in the comment section. Okay not to sound rude, but how long is your technical team going to take to fix this issue? They’ve been aware of it and working on it for at least a month now, and I haven’t gotten any help from the work around procedures you listed. Hi! I downloaded different videos on YouTube but it turned out to be unplayable and ‘A General Error has occurred’ appears. It won’t also play on other players. However, when I downloaded the same videos using a different downloader, they work and can be played just fine. Even RealPlayer can play it if I chose to open the video with it. Why is it that when I use Realdownloader to download a video, it won’t play but there’s no problem when I use a different downloader? I am using RealPlayer 16 on my laptop with Windows 7. Please help. Yeah, MP4/H.264 is very nice. It has become the most popular file former/codec combinations on the Internet. Look for a greatly improved codec, H.265 aka HEVC (High Efficiency Video Coding) to begin making wide ranging inroads, especially for mobile devices in early 2013. Also, check out Vimeo and YouTube for special 4k (4 times more resolution than 1080p) content using H.265. If that doesn’t help, send an email to help@real.com to assist you better. We have a reported issue were several customers are experiencing the same issue which you are facing. Our support team is aware of this and working on high priority to resolve it at the earliest. However, I don’t have an ETA in this regard. Once it is fixed, you will be notified by our support team. Any further help pleaaaaaase . Like most of the people here, I cannot play AT ALL mp4 files downloaded from YouTube using RP version 16. Gomplayer, shows only video but no audio. I’ve downloaded and installed Quicktime already. Some of you suggested a way round which does not work for me (Windows 7). If you need help using the RealPlayer to convert .mp4 to .flv let us know and we can help. I have recently download the newest version of real player and it wont play any mp4 videos. What do I do? Unlike the real player a couple years ago which plays most files, the latest one doesn’t. It also wont sync the videos I added to my computer recently into real player section video. I have to drag my video in there. Sorry, Internet Explorer 10 is not compatible for RealPlayer 15. We are aware of the download issue, our support team is working on high priority to resolve it at the earliest. Once it is resolved you will be notified by our support team. Thank you for your patience. This is due to changes made at YouTube and we are working with them to resolve the issue. Meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer): I just downloaded the new version of Real Player 16.0.1.18 and downloaded MP4 videos to my library but they do not play and also they do not convert to MP3 Audio ( uuuh obviously I know) like i was able to with ones downloaded as flv from Youtube. How can i achieve what i want ie to play the videos in my realplayer or windows media and convert to music only for use on making my own videos. Thanking you in advance. Please let us know your progress, and if you have additional questions, email us at help@real.com. Just to go through the motions, select the highest resolution for the clip at the very start. We’ll need to get more information about your setup. Please send an email to help@real.com so that we can help you further. HOW TO DOWNLOAD MP4 VIDEOS. Please be informed that this issue is due to changes made at YouTube and we are working with them to resolve the issue. You can download the older version of RealPlayer by following this link: http://cache-download.real.com/free/support/win/15/RealPlayer.exe. I downloaded the latest RealPlayer release around June 15th and most .mp4 format files -mostly You Tube- are not playable. I had no problem with the previous version of RealPlayer. One of RealPlayer Support’s suggestions is to add additional codecs such as Apple QuickTime or CCCP. I want to download the videos in .flv format but it becomes .mp4 when the download is finished :'( Related Posts. Sorry for the inconvenience, please be informed that we have already tested these steps with few customers and it worked on their computers. Even after disabling the Shockwave Flash Object plug-in, the YouTube videos are playing in Internet Explorer. If the videos doesn’t play, kindly enable the plugin back and wait for our team to find a permanent fix for this issue. Some songs that I’ve downloaded are listed as MP4 when I view them in the RP library, and won’t play when I click on them, as others repoer – BUT – if I open the folder holding these files, they are labeled as RP files and WILL play in RP if I click on them in that window. Also, some RP files in that folder are not appearing in the library in RP, and when I click on some songs in RP ;ibrary and go to “find file” RP says it can’t fimnd the file even though it is in the file folder . You’ve got some RP issue that goes far beyond file formats being presented by You Tube. Please send an email to help@real.com, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance. 1. What is the format of the downloaded video? 2. Do you get any error message while playing the video in RealPlayer? 3. Does it happen to all the videos? I try with several videos, and Real says “Ha ocurrido un error general” and can’t solve the issue. If you’re using Chrome, switch to Firefox or IE. There are known problems with Chrome, which are being worked on. Try doing a clean REinstall of RealPlayer. Be sure to UNinstall all RealPlayer applications you may have on your machine. Do a restart. Download and install a fresh version of RP 16. Hopefully, that will resolve the download issue. No, the pop-up blocker isn’t a factor. You workaround dated June 18th, 2013 does not work. I cannot get past item 7: The following steps should work for customers who are on Windows 7 or 8 and are using Internet Explorer (version 9 or higher) to download videos. When we have an update on the status of this issue, we will let you know. I am using Real Player 16 on my latptop with Windows 7 & Internet Explorer 10. Since the last 1 month whenever I try to download some video from you tube (via Download this video option) Realplayer automatically downloads as MP4 file. I am unable to play this. There is no audio or video. Quick time also cannot play this Tried all the suggestions given on the Real Player website, but still the problem exists. I posted this issue earlier, but did not get response. Thank you. Now it fonctions perfectly. Sorry for the inconvenience, our technical team is aware of this issue and currently working on it, however as a workaround please try this step. Realplayer Team I downloaded different mp4 videos on YouTube.this all video sound not working.so do the needful. Download and install QuickTime for Windows. You’ll then be able to convert To and From MP4, along with handling the H.264 codec for transfers to Apple products. Prompts for Trail Play and/or RP Plus should go away. If you have additional questions, email us at help@real.com. How To Download and Play MP4 V > By Real Team Posted On April 27, 2012 Video Players. Looking for some help please. Problems with .MP4 files downloaded from Youtube. Download button shows on Youtube and seems to work. You can see the download progress. Problem occurs when trying to play the downloaded videos and all problems are with the .MP4 file format. No problem with .FLV files. Read thru this comment section and also read thru the temporary solution. Have included examples below to hopefully assist whichever entity might be having the problem (RealPlayer, Youtube, FlashPlayer or Quicktime). The MP4 format plays an increasingly important role in both downloading and playing video from the Internet, especially on mobile devices. Why? Simply put, MP4 allows for high-quality video to be delivered in a smaller size. If that doesn’t work, send an email to help@real.com so that we can help you further. Thank you for your valuable feedback and support. Once you have the free application, double-clicking on the thumbnail in the RealPlayer Cloud Library opens the Now Playing window and plays the video in its native format and resolution. The “mp4” format identification is shown in the bottom right of the control bar. I have RP version 15.0.6 and it will NOT play mp4 files downloaded from youtube. It just freezes and I have to restart the computer, which is a HUGE pain. Sould I get a mp4 to flv converter? If so, which one is best? Thanks. To install K-Lite codec: 1. Open IE —> Tools —> Manage Add-ons —> Toolbars & Extensions —> Show All add-ons. 2. Disable Shockwave Flash Object 3. Close window 4. Go to http://www.youtube.com 5. It will prompt to ‘Upgrade Adpbe Flash Player’ 6. Go through the process of updating Adobe Flash Player 7. Once completed, close & re-open IE 8. Go back to Manage Add-ons & ‘Enable’ Shockwave Flash Object 9. Close & re-open IE 10. Attempt to download. Now files should get downloaded in .FLV format. Get more details about the clip by right-clicking on the thumbnail and selecting “Clip Info/Edit Clip Info.” It confirms the title, MP4 format, file size, quality (as Kbps), audio channels, screen dimensions, source, and where the file is stored. I paid for the upgrade to Real Player and regret it. I cannot get it to work. I have reinstalled it 6 times, was told to uninstall real player and just use downloader, can’t find it on my computer, oh, found it, will not open to see what it is doing, it is there but has no display. Tech support SUCKS and said they were open till 5 PST, lie! Texas time of 5:20 – (3:20PST) gone! Looked all over internet, check accelerators – a-ok, still not working. Worked, then did not, then wanted me to upgrade, did already, upgrade again, can’t, logged in, still piss poor and will not download videos, will not play mp4, will not convert mp4, WHAT PART OF PISS POOR IS NOT UNDERSTOOD? Looking for something else. Worked with computers for MANY years, and they are piss poor. Can I please just have an older version of Realplayer since all the steps and solutions you offered simply aren’t working? Sorry for the inconvenience, this is due to changes made at YouTube and we are working with YouTube to resolve the issue. However, here are some steps we think might resolve the issue. Please send an email to help@real.com with a brief description of the issue and we can assist you further. GET REALTIMES for Android HERE or click the button below! Hmmm… Today is June 12th. Do you mean Version 15? I think that’s the most current, but could be wrong about that. i mean i could download.. but when i tried to play it still having same problems as others.. it just won’t play.. not really sure if it is due to some download problem in youtube or other unidentified matters..